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Full FAQ

Here you will find a list of the most common questions we are asked. If you have a question that isn't asnwered in this section or you would like to discuss your needs with a conferencing specialist please do not hesitate to contact us.

Audio Conferencing

It's easy - call us, send us an email or fill in the form on our contact page and one of our conferencing specialists will activate an account for you.
Yes you can! Just Contact Us by email, form or phone and we will be happy to let you experience the advantages of Bridge Talk.
Our Reserved Passcode service can be set up within 30 minutes.For a Bridge Talk OnDemand account (like having your own conference room to use without the need to pre book), within 60 minute.Our Elite calls require a little more time, but can be set up the same day.
No! We do not charge any set up or minimum fees.
No! There is absolutely no software required, and the only "hardware" you need is a telephone. You can connect to our service using a regular home or office phone, cellphone, pay phone, or even a VoIP service such as Skype or Vonage etc.
This depends on your requirements and usage. See our product pages or Contact Us to discuss the best and most cost effective service for your needs.
We are powered by one of the world's largest and most successful virtual conferencing companies. Their size and technological superiority enable them to secure much better rates than smaller companies. Together with our streamlined, highly efficient operation, we are able to offer the best of both worlds, all over the world!
Quite the opposite. We have the best call quality available, with sound comparable to one on one phone calls. Our customers do not experience any static, echo or dropped participants that are common with many conferencing solutions.
Our technology is state of the art an employs the latest security measures. For additional security on calls, you can use our Reserved Passcode service which generates a unique one time passcode for use at a given time and hour.
While our customers enjoy the highest levels of call quality, you can dial *0 at any time to be connected to an operator within seconds. Additionally, you can speak at any time with our 24 hour international support teams.
More than you will ever need. We hold the Guinness World Record for the largest conference call ever with 10,424 participants! (We have the capability to go beyond that number if you want to set a new record).
Yes! You can download and listen to an MP3 of your call or request that we ship you a CD to any location in the world. The recording undergoes a special process to remove background noise from the recording. (Additional charges may apply).
With our standard service, the host can mute all lines and participants can mute their own lines.With our Elite service or when you request operator Assistance, they will manage the call to your specific requirements.
Once a month, an electronic invoice is sent to you by email. (A paper invoice can also be sent if you prefer). Payment can be made by check, bank wire or credit card within 30 days.
No.

Video Conferencing

It's easy. Just call us, email or fill in the form on our contact page. A conferencing specialist will walk you through the entire process
Some of our clients make one call a month, whilst others make literally hundreds of calls every month. We do not charge any set up fees or minimum usage fees, no matter how little or how much you use the service.
Our rates are good because we run a very efficient operation and because our infrastructure is provided by a world leader in conferencing who has vastly superior rates due to the volume of its business.
Our quality is second to none. Our infrastructure is top tier and the equipment we use is state of the art. Our customers do not experience any static, echo, fuzzy pictures or dropped participants.
Our customers benefit from the highest levels of customer support, around the clock and around the world. Our staff is not only highly trained, but many of them are long time employees which attests to our company environment of high corporate standards.
This depends upon a number of factors, among them the type of services you require and the type of infrastructure you have. You can be sure that our experts will try to get things done as quickly and as efficiently as possible. For a more accurate answer, please contact us by phone, email, fax or by contact form on the site.
Once a month, you will be billed via electronic or paper invoice. Payments can be made by check, bank wire or credit card within 30 days.
To schedule a conference, please fill out enquiry form on our site or contact us by phone, fax or email.
Yes. When we bridge a meeting, we test connections between your site and the other sites prior to your conference. If there are problems, we can resolve them before the start of the meeting.
Our experts are on hand to make sure that everything works in sync. Although we can't guarantee that their equipment will be of the same quality as our equipment, as long as it is standards based, there should be no problems in getting it to work.

Web Conferencing

Simply email us, call or fill in the form on our contact page. One of our Conferencing Coordinators will get back to you shortly.
We do not charge any set up fees or minimum fees!
It is all a question of how important your needs are. There is no free lunch! If your needs are professional or mission critical, it pays to ensure that everything works well without glitches or failures.
Our technological and logistic base is powered by one of the world's largest and most advanced virtual conferencing companies. Thanks to their expertise and size, we are able to offer better service and better rates than our competitors. In addition, our wide range of services are customized to your needs so you only pay for what you require.
There is really no comparison. Our services come with a quality guarantee and we are happy to offer you a live demonstration.
Simple. Contact one of our 24/7 global WebConferencing support representatives. Each Webcast and Webinar has a dedicated event coordinator assigned to each event.
Webcasts and webinars are hosted for 90 days. If you need them to be available for a longer period of time, contact one of our representatives for assistance.
Once a month, an electronic invoice is sent to you by email. Customers are billed a monthly flat rate per host account based on the package size they choose. Our payment terms are 30 days. Payment can be made by check, bank wire or credit card.
Please contact us to discuss your needs and discuss the various pricing options.
Yes.
{slide=What happens if the number of participants exceeds the size of the selected package?}Additional participants will see a notice that the meeting is full and will not be able to join the web conference.